Mind Clinic Refund Policy

All Client requests to discontinue participation in a Mind Clinic program must be sent by email to ClientServices@mind.clinic and approved by a member of our clinical team before a Client becomes eligible for a refund. Refunds are only available for unrendered services and are subject to our refund-processing requirements below. Mind Clinic is not able to accept returns of or refunds for prescription medications.

Ineligibility for Refunds

A Client will be ineligible for a refund if the Client fails to:

1. Strictly follow the treatment protocol indicated by your Mind Clinic prescribing physician
2. Strictly follow the safety protocol indicated by Mind Clinic
3. Strictly follow preparation and/or integration guidelines

OR

4. Disclose relevant health or medical information and/or current prescription medications to Mind Clinic upon intake or subsequently.

Full Refund Eligibility

You will be provided a full refund if:

1. You are declared ineligible for treatment for medical reasons by our clinical team prior to your initial appointment or by a Mind Clinic physician during your initial medical evaluation

OR

2. If you cancel your treatment program at least 48 hours prior to the start time of your first scheduled appointment with your Mind Clinic physician.

Partial Refund Eligibility

You will be provided a partial refund for unrendered services if you are declared ineligible for treatment for medical reasons by a Mind Clinic physician during a medical evaluation after your initial evaluation. However, such unrendered services shall exclude Mind Clinic's costs associated with your physician's time for the month in which you have undergone a medical evaluation.

Financing and Payment Terms

Clients utilizing financing options provided by Mind Clinic will be required to continue making payments toward the cost of rendered services. Once financing payments for rendered services are current, any remaining financing-payment obligations for unrendered services will be canceled. For Clients who have paid in full, a refund for unrendered services will be issued in accordance with the terms in this policy less administrative and/or financing costs incurred.

Additional Terms and Conditions

No Client will be eligible for any refund in the event a Client is found by Mind Clinic to have breached the terms of its Informed Consent agreement. No Client will be eligible for a refund of the medical review and booking fee unless the Client cancels the initial evaluation appointment at least 24 hours prior to that appointment's start time. Further, a late cancellation of less than 24 hours' notice or a No-Show (not showing for the appointment) will incur a $75 Late Cancellation/No-Show fee. Such fee must be paid in full prior to being eligible to receive any refund, schedule your next medical evaluation, or receive future prescription medication.